MAGAZINE BENEFIT TERMS AND CONDITIONS:
STAY WITH ESCAPES
Escapes members save up to 30% on accommodation nationwide. Whether you choose to stay at a hotel, a bed & breakfast, or self-catering, we will find the best property to suit your needs. Each of our accommodation properties offers the service and comfort levels one would expect in that brand category, carefully selected with guests’ needs and budgets in mind.
Redemption process:
– The member phones the Travel Concierge line on 0861 444 243.
– The Travel Concierge Agent will verify the members active subscription.
– The Travel Concierge Agent will capture the appropriate details related to the members request and explain the payment procedure.
– The member will receive a quote via email within 24 business hours.
– If the member wishes to accept the quote, they will sign the quote and return it to the consultant who will process the order, book accommodation and facilitate payment for the client.
– The consultant will then send the member a confirmation.
Ts&Cs:
1. This benefit is ONLY available via the Travel Concierge Desk.
2. Offer is subject to availability.
3. Peak surcharges may apply.
4. A booking fee may apply.
GET ON THE BUS
Intercape offers Escapes subscribers up to 10% discount on bus travel. Intercape is the leading and largest privately owned intercity passenger transport service in Southern Africa. The millions of passengers carried safely and punctually in this vast subcontinent are testimony to the superior service they deliver day
and night.
How to use your discount:
1. Call the Travel Concierge line on 0861 444 243, open Monday to Friday from 8 am to 5 pm.
2. The Travel Concierge agent will assist you by explaining the redemption process; sourcing quotes for your route, answering any questions you may have and issue you with your booking confirmation once payment has been received.
3. To qualify for your discount, the Travel Concierge agent will verify your membership and assist with the booking.
Ts&Cs:
1. Discount applies to all classes – flexi and full flexi price classes.
2. Discount is only available within the borders of SA.
3. Discount cannot be used on top of a standard discount or special (kids and pensioners).
4. This service is an access and information service only, all transactions will be between the member and Intercape.
5. The Travel Concierge call centre is only accessible Monday to Friday, 8 am to 5 pm. The Travel Concierge call centre is closed on weekends and public holidays.
6. This benefit is ONLY available through the Travel Concierge call centre and payment will be directly to Intercape.
7. The service is only available to members.
8. The Travel Concierge Agent will verify membership at point of interaction.
9. Booking confirmation will be emailed to the member once payment has been received.
10. Offering applies on single or return ticket bookings for the member and their immediate family i.e. spouse and children.
11. Peak period and certain times of the year exclusions applies to all public and school holidays.
SPECIAL CAR-HIRE RATES
Escapes readers qualify for an affordable and reliable car-hire benefit with great savings.
Redemption process:
– Phone the Travel Concierge line on 0861 444 243.
– Select the appropriate prompt to speak to the Travel Concierge agent.
– The Travel Concierge agent will validate the members active subscription and capture the appropriate details relating to the rental requirements, explain the redemption process, and issue the member with a quote via email within 24 business hours.
– If the member wishes to accept the quote, they will sign the quote and return it to the Travel Concierge agent who will process the booking, and provide the member with payment details and booking confirmation once payment is received.
Ts&Cs:
1. This benefit is ONLY available through the Travel Concierge line.
2. Offer subject to availability.
3. A booking fee may apply.
4. Selected Car Rental Company’s terms and conditions apply.
5. Member needs to have a valid driver’s license and be in possession of a valid credit card with available funds.
EXCLUSIVE TO SUBSCRIBERS
Use our Please Call Me service for Roadside Assistance, Bus ticket bookings, accommodation discounts and Car rental bookings. Your Escapes subscription affords you automatic access to our SMS service, Please Call Me. This mobile solution allows you to view the benefit options on your cellphone and activate the service at the push of a button, which will prompt our agents to get in touch with you.
For more info, dial *130*3272*06# And we will call you right back!
ROADSIDE ASSISTANCE
As an Escapes subscriber, you get access to our fantastic Roadside Assistance benefit, so you won’t need to worry about motoring emergencies ever again. Roadside Assistance will help you with towing, in case of a mechanical or electrical breakdown of your vehicle. This service includes (two incidents per year, excluding the cost of parts):
– Car hire or accommodation to the value of R500 if you break down 100 km or more away from your residence
– 10 L petrol (two incidents included in the yearly total)
– Tyre change
– Jump-start of flat battery
24-HOUR HELPLINE 0861 444 243
GENERAL TERMS AND CONDITIONS FOR ESCAPES MAGAZINE SUBSCRIBERS
1. You have subscribed to a physical / digital magazine (Escapes) published or distributed by Foschini Retail Group (Pty) Ltd (‘TFG’).
2. Your TFG account will be billed monthly for the magazine until you advise us to cancel your subscription, by contacting our customer services department. They can be contacted at 0860 834 834. You may cancel your subscription at any time but will be billed for the magazine until we receive your cancellation request.
3. Should you not wish to be billed for the magazine when your TFG account has a zero balance, please advise us of this by contacting our customer services department.
4. TFG reserves the right to cease publication or distribution of the magazine at any time in our sole and absolute discretion. In such an event, we will no longer bill you for the magazine.
5. TFG reserves the right to change or cease the benefits offered in the magazine at any time.
6. TFG may change the shape and the size of the magazine at any time.
7. The price of the magazine may be adjusted annually, and you will be billed the increased price from the date that the increase becomes effective. We will give you advance notice of any such increase and the effective date thereof.
8. These terms and conditions can change from time to time and you will be bound to any new terms and conditions from the date of publication thereof in the magazine.
9. We hereby notify you that it may be necessary for certain third-party benefit providers to process your personal information to enable them to provide their services to you. By subscribing to the magazine, you agree to this.
10. TFG staff members who subscribe to the magazine are not eligible for any magazine benefits and competition prizes.
11. You are contracting with Foschini Retail Group (Pty) Ltd, registration number 1988/007302/07, vat number 4210187250, situated at 340 Voortrekker Road, Parow East, Cape Town.
12. Your access link to the monthly issue of the digital magazine will be sent to you via sms on the 15th of each month or the closest working day of the month after this, for as long as you are a subscriber to the magazine.
13. TFG cannot be held responsible if you do not receive your SMS access link for your digital magazine due to power outages, interruptions with your mobile service provider or the incorrect cellular number being provided to TFG.
14. Additional terms apply – see www.tfgmedia.co.za for details.
TFG TERMS AND CONDITIONS FOR ALL COMPETITIONS
1. As a magazine subscriber, you will be automatically entered into selected competitions in the magazine.
2. Where you need to send an SMS to enter a competition, standard SMS rates apply for these competitions.
3. Unless otherwise stated, all competitions are organised by Foschini Retail Group (Pty) Ltd Registration number 1988/007302/07 (“TFG”).
4. In these rules, “Promoter” means a person who directly or indirectly promotes, sponsors, organises or conducts the competition, or for whose benefit the competition is promoted, sponsored, organised or conducted, which includes TFG. No director, member, partner, employee, agent of, or consultant to the Promoter or any other person who directly or indirectly controls or is controlled by the Promoter, their advertising agencies, or their spouses, life partners, parents, children, brothers, sisters, business partners or associates, may enter a competition. This also applies to a person who is a supplier of goods or services in connection with a competition.
5. Competition winners (“Winners”) may be required to provide a copy of their ID to confirm their magazine subscription. All Winners need to be active subscribers of the magazine in order to qualify for a prize, which means their TFG account needs to be up to date and not in arrears.
6. Winners will be randomly selected by means of an automated system and will be contacted telephonically or via email within one month of the competition closing date. If we cannot contact a Winner after 2 attempts have been made to reach him/her on their chosen contact number, and either the call is not answered or the call goes directly to voicemail, the prize will be forfeited and a new Winner will be re-drawn.
7. The winner’s name and/or photo will be published in the magazine. The Winner will be given the opportunity to agree or not to agree to the publication of their image unless the competition is of such a nature that the Winner’s picture must be published.
8. The prize(s) will be sent to the Winner(s) via courier to the Winner(s) home address or to the nearest TFG store if the Winner does not have a physical address.
9. All competition entrants must reside in South Africa.
10. By entering the competitions, entrants agree and understand that they may win a prize and that there is no guarantee that they will win a prize.
11. Unclaimed prizes will be kept for six months only, after which time they will be re-allocated to an alternative Winner.
12. Prizes are not transferable, may not be deferred or exchangeable for cash or otherwise.
13. If any taxes, levies, duties or any charges whatsoever are levied on a prize by any competent authority, the Winner will be liable for these and the prize value will not be increased to compensate for such charges.
14. Should the law or any authority terminate a competition, no notice of termination shall be required. In such an event, all entrants waive any rights and acknowledge that they shall have no claim of any nature whatsoever against TFG, its directors, agents or employees as a result of the termination. Further, TFG reserves the right to vary, postpone, suspend or cancel the competition and any prizes that have not yet been drawn, or any aspect thereof, without notice at any time and for any reason whatsoever that TFG deems is reasonable at the time.
15. You may be limited to how often you can enter a competition, how many prizes you may win, and how often you can win a prize per magazine.
16. The decision of TFG as to the Winner is final and there will be no correspondence.
17. To the extent that a license (e.g. driver’s licence) or permission (e.g. by a parent/guardian) is required in order to accept or use a prize, the Winner must produce such licence or permission for inspection by TFG prior to receiving the prize. If the Winner does not or is unable to do so, the prize will be forfeited and another Winner will be drawn under the same terms and conditions.
18. By accepting a prize or by entering this competition, you hereby indemnify TFG, its directors, agents, employees and the promoters/sponsors against any damages of any nature whatsoever that anyone may suffer as a result of the prize/s and/or this competition, including consequential damages and economic loss.
19. Failure to comply with these terms by a Winner will be deemed to be a rejection of the prize and the Winner will then be disqualified from receiving the prize.
20. Certain competitions may have additional terms, and these will be set out in the magazine advertising the competition.
TERMS AND CONDITIONS FOR NON-SUBSCRIBERS
1 All competitions (via automatic entry, SMS or post) for Escapes are reserved for TFG (The Foschini Group) account holders who subscribe to Escapes on a monthly basis.
2 All benefits as detailed in Escapes are available only to account holders who subscribe to the magazine on a monthly basis.
3 The general terms and conditions for Escapes magazine subscribers: are applicable only to account holders who subscribe to Escapes.
Magazine subscription terms and conditions for non-account customers:
You have subscribed to Escapes Magazine (“the Magazine”), a publication of Foschini Retail Group (Pty) Ltd (“TFG”);
For enquiries regarding your subscription, contact customer services on 0860 834 834;
TFG reserves the right to cease publication of the Magazine at any time in our sole and absolute discretion. If your subscription is still running at that point, you will receive a refund for Magazines still due to you.
TFG reserves the right to change or cease the benefits and competitions offered in the Magazine at any time, and to change the level of service offered to subscribers of the Magazine;
Magazine benefits are only available to customers who subscribe to the Magazine for a minimum period of six or 12 months and do not apply to customers who purchase single copies of the Magazine;
Customers who subscribe for 6 or 12 month periods will be automatically entered into all “automatic entry competitions”, however, customers who purchase single copies of the magazine will not be entered into these competitions;
All customers must enter “SMS entry competitions” by sending a SMS to be eligible to be in the draw for any prizes;
If you have elected to pay for your subscription via a monthly debit order deduction, and if your debit order fails for any reason whatsoever in any month, you will not be sent a Magazine for that month and you may be charged a financial handling fee;
You must provide us with the correct address where your Magazine must be sent to every month, failing which you will not receive your Magazine, and we will not be liable to re-send your Magazine to any alternative address. Should you change your address, you must advise customer services of this;
TFG may change the shape and the size of the Magazine at any time;
The price of the Magazine will be adjusted at any time during in a calendar year, however, customers who subscribe for six or 12 month periods will not be subject to price increases during the term of their subscription.
These terms and conditions can change from time to time and you will be bound to any updated terms and conditions from the date of publication in the Magazine and on www.tfgclubmagazine.co.za/escapes .
We hereby notify you that if you are a Magazine subscriber it may be necessary for certain third party benefit providers to process your personal information to enable them to provider their services to you. By making use of the benefit(s) you agree to this.