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Livingspace Terms and Conditions

MAGAZINE BENEFIT TERMS AND CONDITIONS:

Home Assist 

When things go wrong with your home and you are in urgent need of assistance, it’s good to know help is on hand. The Livingspace Home Assistance service is here to make your house more secure, while helping to relieve unreasonable discomfort, difficulty or risk. This service provides you with 24/7 assistance with home repair issues, including electrical, plumbing, glazier and locksmith services, as well as major appliance repairs. If it’s not an emergency, the service can still be arranged, but you must pay the service provider at the time of repair. You’re covered for up to R1 000 per incident, including the call-out fee and first hour’s labour but excluding the cost of material and additional labour. You are covered for a maximum of three incidents per year. Call 0861 321 659 or 011 991 8954 for more information. Ts&Cs apply.

Service Description:

Home Assist is a 24-hour helpline providing assistance for emergency household repairs that need to be carried out and that could result in consequential damage. It may also refer to a situation where a member has no access to essential services such as electricity, hot water or sanitary use.

Service Benefits:

  • Service providers are dispatched in the event of electrical and plumbing problems, locksmiths, glaziers or if an essential appliance needs to be repaired.
  • The service provides for three incidents per calendar year or per year from policy inception.
  • This cost includes maximum R1 000 call-out and first hour labour, but excludes costs related to parts.
  • Assistance will be provided in the event of non-emergency repairs; the member will then be liable for costs and must settle directly with the service provider at the time of repair.
  • Customised claims management, reporting and support.
  • Europ Assistance SA manages a national accredited panel of reliable repairers and will enforce workmanship warranties where possible.

Electrical Repairs include:

  • Distribution boards, circuits, main cables;
  • Earth leakage relays;
  • Geyser connections, thermostats and elements;
  • Plug points causing power failures;
  • General house wiring;
  • Light fittings or switches causing power failures or lightning strikes on wiring;
  • Burnt connections;
  • Connections to all electrical motors e.g. electric gate motor;
  • Municipal connections inside of the property.

Plumbing Repairs include:

  • Visible burst water connections and pipes;
  • Municipal connections inside the property;
  • Blocked drains, toilets, baths and sinks;
  • Geyser overflow valves (lacto and pressure release).

Locksmith Repairs include:

Keys broken off or lost for the main entrance or exit to a house.

Appliance Repairs include:

  • Fridges;
  • Freezers;
  • Washing machines;
  • Stoves (only if complete function is lost – if one or more plates are working, it is not deemed to be an emergency repair).

 

Terms and conditions

Electrical Repairs exclude:

  • Electric gates and doors;
  • Jacuzzi, swimming pool or borehole pumps;
  • Air conditioners and commercial refrigeration;
  • Repairs not complying with regulated specifications such as SABS and others;
  • Geyser solar panels.

Plumbing Repairs exclude:

  • Jacuzzis, swimming pools or boreholes;
  • Leak detection inspection;
  • Repairs not complying with regulated specifications such as SABS or others.

Locksmith Repairs exclude:

  • Burglary incidents;
  • Outbuildings;
  • Padlocks and safes.

Appliance Repairs exclude:

  • Damages to cosmetic parts (parts not influencing the operation of the appliance);
  • Repairs to items damage due to theft, rust, fire or ordinary wear and tear;
  • Any appliances not listed above.

General Terms and Conditions

  • Incidents not attended to on the instruction of a Europ Assistance SA case manager will not be considered after any repair.
  • Emergency repairs outside of the domestic dwelling are not included i.e. office premises, public buildings or outbuildings not attached to the main building etc.
  • A repair incident is considered per service category, e.g. if an electrician is called out to repair a fault on the distribution board, as well as an electrical connection, this is treated as one callout.
  • Appliance still under warranty are referred to the manufacturer for repair.
  • The benefit period is one calendar year, and the benefit does not accumulate, but is a maximum amount per incident.
  • Service guarantees vary and are on the service provider’s invoice.

 

Rewarding you

You can earn instant rewards every time you make a purchase with myTFGrewards. Simply swipe your TFG account card at any of the following stores to take advantage of the great myTFGrewards offers in this mag: @home, @homelivingspace, American Swiss, Archive, Colette, Donna, Exact, Fabiani, Foschini, G-Star RAW, hi, Jet, Markham, Mat & May, Relay Jeans, RFO, Sneaker Factory, SODA Bloc, sportscene, Sterns, The FIX and Totalsports, Coricraft, Dial-a-Bed, The Bed Store, Volpes.

 

No airtime? 

No problem! Our Legal Advice and Emergency Home Assist lines offer a Please Call Me service for our subscribers. Now you can request the service at the push of a button. Simply dial *130*3272*10# and we will call you back! For a full list of terms and conditions, visit tfgclubmagazine.co.za/livingspace.

 

We’ve got you covered

Need legal advice? Call the Livingspace Legal Advice line for unlimited telephonic general legal advice, available 24 hours a day, plus one free 30-minute face-to-face consultation and drafting of a legal letter of demand. Simply call 086 132 1659 (or 011 991 8330) to get a lawyer on your side today.

All Livingspace subscribers are eligible for this amazing service. Ts&Cs apply.

 

The gift of giving

Gifting is made so simple with NetFlorist! You can have gifts, baked goods or fresh flowers delivered directly to the lucky recipient when you shop online at NetFlorist. Subscribers get 10% off when ordering from NetFlorist using the discount code ‘TFG1803’ at checkout. Head over to netflorist.co.za to spoil that special someone with your pick of the bunch. Ts&Cs apply.

TERMS AND CONDITIONS FOR MAGAZINE SUBSCRIPTIONS (PRINT & DIGIMAG)

GENERAL SUBSCRIPTION TERMS

  1. You have subscribed to a physical / digital magazine (“the magazine”) published or distributed by Foschini Retail Group (Pty) Ltd (“TFG”)
  2. Your TFG account will be billed monthly for the magazine until you advise us to cancel your subscription,by contacting our Customer Services department. They can be contacted at 0860 834 834. You may cancel your subscription at any time but will be billed for the magazine until we receive your cancellation request.
  3. Should you not wish to be billed for the magazine when your TFG account has a zero balance, please advise us of this by contacting our Customer Services department.
  4. TFG reserves the right to cease publication or distribution of the magazine at any time in our sole and absolute discretion. In such an event, we will no longer bill you for the magazine.
  5. TFG reserves the right to change or cease the benefits offered in the magazine at any time.
  6. TFG may change the shape and the size of the magazine at any time.
  7. The price of the magazine may be adjusted annually, and you will be billed the increased price from the date that the increase becomes effective. We will give you advance notice of any such increase and the effective date thereof.
  8. These terms and conditions can change from time to time and you will be bound to any new terms and conditions from the date of publication thereof in the magazine.
  9. We hereby notify you that it may be necessary for certain third-party benefit providers to process your personal information to enable them to provide their services to you. By subscribing to the magazine, you agree to this.
  10. TFG staff members who subscribe to the magazine are not eligible for any magazine benefits and competition prizes.
  11. You are contracting with Foschini Retail Group (Pty) Ltd, Registration number 1988/007302/07, VAT number 4210187250, situated at 340 Voortrekker Road, Parow East, Cape Town.

 

  1. Your access link to the monthly issue of the digital magazine will be sent to you via SMS on the 15th of each month or the closest working day of the month after this, for as long as you are a subscriber to the magazine.

 

  1. TFG cannot be held responsible if you do not receive your SMS access link for your digital magazine due to power outages, interruptions with your mobile service provider or the incorrect cellular number being provided to TFG.

 

  1. Additional terms may apply – see tfgmedia.co.za for details

 

MAGAZINE BENEFIT TERMS AND CONDITIONS

Terms and conditions apply to all benefits in the magazine, and these will be set out in the magazine, or can be viewed at www.tfgmedia.co.za

 

GENERAL COMPETITION TERMS AND CONDITIONS

  1. As a magazine subscriber, you will be automatically entered into selected competitions in the magazine.

 

  1. Where you need to send an SMS to enter a competition, standard SMS rates apply for these competitions.

 

  1. Unless otherwise stated, all competitions are organised by Foschini Retail Group (Pty) Ltd Registration number 1988/007302/07 (“TFG”).

 

  1. In these rules, “Promoter” means a person who directly or indirectly promotes, sponsors, organises or conducts the competition, or for whose benefit the competition is promoted, sponsored, organised or conducted, which includes TFG. No director, member, partner, employee, agent of, or consultant to the Promoter or any other person who directly or indirectly controls or is controlled by the Promoter, their advertising agencies, or their spouses, life partners, parents, children, brothers, sisters, business partners or associates, may enter a competition. This also applies to a person who is a supplier of goods or services in connection with a competition.

 

  1. Competition winners (“Winners”) may be required to provide a copy of their ID to confirm their magazine subscription.All Winners need to be active subscribers of the magazine in order to qualify for a prize, which means their TFG account needs to be up to date and not in arrears.

 

  1. Winners will be randomly selected by means of an automated system and will be contacted telephonically or via email within one month of the competition closing date. If we cannot contact a Winner after 2 attempts have been made to reach him/her on their chosen contact number, and either the call is not answered or the call goes directly to voicemail, the prize will be forfeited and a new Winner will be re-drawn.

 

  1. The winner’s name and/or photo will be published in the magazine. The Winner will be given the opportunity to agree or not to agree to the publication of their image unless the competition is of such a nature that the Winner’s picture must be published.

 

  1. The prize(s) will be sent to the Winner(s) via courier to the Winner(s) home address or to the nearest TFG store if the Winner does not have a physical address.

 

  1. All competition entrants must reside in South Africa.

 

  1. By entering the competitions, entrants agree and understand that they may win a prize and that there is no guarantee that they will win a prize.

 

  1. Unclaimed prizes will be kept for six months only, after which time they will be re-allocated to an alternative Winner.

 

  1. Prizes are not transferable, may not be deferred or exchangeable for cash or otherwise.

 

  1. If any taxes, levies, duties or any charges whatsoever are levied on a prize by any competent authority, the Winner will be liable for these and the prize value will not be increased to compensate for such charges.

 

  1. Should the law or any authority terminate a competition, no notice of termination shall be required. In such an event, all entrants waive any rights and acknowledge that they shall have no claim of any nature whatsoever against TFG, its directors, agents or employees as a result of the termination. Further, TFG reserves the right to vary, postpone, suspend or cancel the competition and any prizes that have not yet been drawn, or any aspect thereof, without notice at any time and for any reason whatsoever that TFG deems is reasonable at the time.

 

  1. You may be limited to how often you can enter a competition, how many prizes you may win, and how often you can win a prize per magazine.

 

  1. The decision of TFG as to the Winner is final and there will be no correspondence.

 

  1. To the extent that a license (e.g. driver’s licence) or permission (e.g. by a parent/guardian) is required in order to accept or use a prize, the Winner must produce such licence or permission for inspection by TFG prior to receiving the prize. If the Winner does not or is unable to do so, the prize will be forfeited and another Winner will be drawn under the same terms and conditions.

 

  1. By accepting a prize or by entering this competition, you hereby indemnify TFG, its directors, agents, employees and the promoters / sponsors against any damages of any nature whatsoever that anyone may suffer as a result of the prize/s and/or this competition, including consequential damages and economic loss.

 

  1. Failure to comply with these terms by a Winner will be deemed to be a rejection of the prize and the Winner will then be disqualified from receiving the prize.

 

  1. Certain competitions may have additional terms, and these will be set out in the magazine advertising the competition.

 

  1. Subscribers may only enter each competition once, and multiple entries will be discarded.